When a customer places an order on your Shopify website, all order details including order number, products details and shipping address will be auto-syncronized to Upinus.
After that, you can use Upinus to auto-fulfill with AliExpress.
Fulfilling by Upinus consists of 2 stages:
After 5-7 days, customers will start asking about order’s shipping status. All you have to do is check order number with Upinus. See figure 1 below.
All your order statuses and tracking numbers are real-time updated.
Upinus automatically grabs your tracking number(figure 2) then send to Shopify(figure 3).
Your order status in Shopify will be automatically updated from “Unfulfilled” to “Fulfilled” (or “Partially fulfilled”)
Shipping carrier will be auto selected as “Other” and default tracking URL is https://www.17track.net/en/track? See figure 4 below.
Once tracking numbers are updated in Shopify, tracking information will be sent to customers by Shopify default mode.
Tracking numbers can also be changed manually. You can change tracking number in Shopify or right in Upinus, info will be auto-synced between Shopify and Upinus.
Seller can reset order status right in Upinus. Right now, based on fulfillment reality, Upinus offers 3 modes: To order, Refunded & Done. See figure 5 below.
“To order”: Sometimes, order in AliExpress can be closed or finished when it’s not shipped yet. To re-order to AliExpress, you can mark your order as “To order”. So that, button “Click to order” will re-appear.
After you re-order with AliExpress, new AliExpress order number will be updated to your order.
You can also close your order after cancellation or successful delivery by marking your order as “Done” or “refunded”. With these 2 modes, all fulfillment features like “Click to order, Change Supplier…” will be de-active.
Dropshipping means no physical inventory. So basically, packing and shipping is out of your control. The moment orders are done paying, dropship sellers can only rely on AliExpress and their suppliers to processing the fulfillment smoothly.
However, even with all the tips of verifying your AliExpress account and choosing good suppliers, dropshipping sellers can only reduce 60% risk of getting their orders delayed or cancelled. So the point here is to acknowledge these situations as soon as possible.
To make sure all your orders are processed normally through AliExpress, we highly recommend you to check all special status everyday. See figure 6.
There are 2 special status that seller should pay attention: Closed, Fund Processing.
“Closed”: Your orders are closed by AliExpress, in most case, to request payment verification
“Fund processing”: Suppliers fail to deliver products and choose to cancel order and refund to you. Or after you open a dispute and win, AliExpress will refund to you.
In case, you need to re-order, just reset your order status by “Mark as: To order”(figure 5)
Problem with tracking no may be the consequence of updating wrong from suppliers. Or worse, if this happens to a lot of orders from the same supplier, it indicates a bad supplier with obvious lying intent in fulfillment.
Just search for customer name in Upinus, you will easily see tracking number, Ali order number and supplier’s name right in Upinus. See figure 7 below.
With these 3 information, just make a quick search and contact (if neccessary, find how to contact supplier - article 02) then decide what to do next. In most cases, if you are quite aware of a lying intent from supplier, do 3 things:
Upinus is an A-Z dropshipping automation, which allow users to dropship in huge volume, save hours of manually working and avoid money-losing mistakes in bulk. So even when you are a newbie or an expert, Upinus will have its way to help you speed up your fulfillment as well as enhance your review on supplying and customer support.
Good luck with your dropshipping!